Our client is a highly respected, well-established organization with a good industry reputation
Job Summary:
- Provides technology support to the local office, including software, hardware, infrastructure, network, AV, telephony, and security systems
- Works under the direction of senior technology support staff
- Provides high-level customer service and accurate reporting
Key Responsibilities:
- Responds to support requests via phone, email, and ticketing system
- Diagnoses and resolves common hardware, software, and connectivity issues
- Escalates complex issues to appropriate IT team
- Provides application support for local and Citrix-based applications
- Assembles, installs, configures, and troubleshoots hardware and peripherals
- Assists with technology allowance purchases and remote access
- Supports AV setups and off-site technology needs
- Maintains data room, closets, and network infrastructure
- Handles personnel adds, moves, and changes
- Documents and provides loaner equipment
- Maintains accurate inventory records
- Helps maintain security and technology policies/procedures
- Provides basic technology training and support
Required Skills and Experience:
- High school diploma or equivalent, with minimum 5 years of experience in IT support/helpdesk position, 2 years experience in law firm is a must
- Strong knowledge of Microsoft Office, Citrix, desktop environments, and mobile devices
- Ability to apply logic, reasoning, and analytical skills to problem-solving
- Good interpersonal and communication skills, both verbal and written in English
- Capable of handling multiple priorities and working independently or as part of a team
