Responsibilities
- Support operational processes and enhance efficiency.
- Develop automation programs using RPA tools like Blue Prism and Microsoft Power Platform and Chatbot etc.
- Collaborate with various departments, including Finance, Marketing, and Billing, on group automation projects.
- Coordinate system testing with internal users and external vendors.
- Ensure project fundamentals are adhered to, including scope, deliverables, timelines, and costs.
- Participate in development and user acceptance testing (UAT) for system enhancements.
- Review and recommend improvements to workflows to boost productivity and customer service.
- Assist with various projects and operational tasks as directed by management.
- Provide general administrative support to the team.
- Deliver production support to business units.
Requirements
- Diploma or higher in Information Systems, Technology, Computer Science, or a related field.
- Minimum of 1 year of automation and RPA experience.
- Basic experience with RPA tools like Microsoft Power Platform or Blue Prism, with relevant certification preferred.
- • Knowledge of Large Language Models (LLMs) will be considered a significant advantage.
- Strong interpersonal skills with a customer-oriented approach.
- Solid computer skills with programming knowledge;
- Strong analytical skills and effective communication abilities.
- A collaborative team player who is self-motivated and committed to excellence.
- Proficient in English and Cantonese; knowledge of Putonghua is a plus.
- Candidates with less experience will also be considered for the role of Assistant RPA Analyst.