Key responsibilities:
- Undertake duties relating to operation processes
- Develop process automation programs using various end-user computing tools including RPA tool - BluePrism, Microsoft Power Platform etc.
- Coordinate internal users and external vendors for system testing
- Ensure that all project fundamentals are covered accordingly including scope, deliverable, timeline, costs, issues, risks and changes
- Participate in development and user acceptance test (UAT) of system enhancement projects
- Review and suggest improvements on work processes and procedures in connection with operations to enhance productivity and customer services
- Support various projects & operations assigned by supervisor or management
- Provide general administrative support to the team
- Provide production support to business units
Requirements:
- Diploma holder or above in Information Systems/Technology/Computer Science or related discipline
- At least 1 years' relevant working experience
- Ability to communicate well in English, Cantonese and preferably Putonghua
- Ability to deal with internal customers enquiries in a pleasant, sensible and professional manner
- Good computer knowledge in any programming languages, able to work independently and comfortable to develop programs by her/himself.
- Basic knowledge/experience in using RPA tools - Microsoft Power Platform, Blue Prism or equivalent, preferably with relevant certification
- Strong sense of number and good communication and interpersonal skill
- A good team player and highly customer-oriented, self-motivated and committed
