In this pivotal role, you will oversee the development, presales, and delivery of our Service Division. You will play a crucial part in ensuring successful project execution, consistently meeting targets for revenue, profitability, quality, and customer satisfaction. Your deep expertise in system integration will be vital in effectively coordinating cross-functional teams and driving our vision forward.

 
 Responsibilities

• Establish strategic direction for the service delivery team in alignment with business objectives, mentoring teams to achieve departmental targets.
• Revolutionize and enhance business application services in Hong Kong to address current and future market demands.
• Guide project delivery teams to achieve revenue and profit targets for key client accounts.
• Support the customer solution team during pre-tender, tender, or trial phases to secure new contracts.
• Oversee project directions and managers to ensure timely, cost-effective service delivery.
• Partner with LOBs to ensure qualified resources are available for project needs.
• Nurture strong customer relationships, managing problem reporting, escalation, and resolution.
• Evaluate risks and impacts from customer change requests, addressing downstream implications on services, timelines, and costs.
• Lead the service support team for proactive issue resolution.
• Track budgets and control costs to maximize revenue and margins.
• Provide insights to service and product teams regarding competitive intelligence and innovation opportunities.
• Stay informed on new technologies relevant to the sector and collaborate with LOBs to enhance organizational capabilities.
• Build strong partnerships with key vendors and contractors to meet client needs.

 
Requirements

• Degree in Engineering, Computer Science, or a related field.
• Minimum of 15 years in the IT industry with substantial project management experience, preferably in the system integration (SI) sector.
• Strong leadership and management skills, with a proven ability to motivate teams, drive performance, and effectively manage stakeholder relationships to ensure project success.
• Familiar with government tendering processes and regulations, ensuring compliance and effective proposal management to secure contracts.
• Proven experience and achievements in large-scale government projects.
• Excellent communication skills and the ability to engage effectively with executive-level personnel and management staff.
• Client-focused with strong organizational and project management capabilities.
• Proven ability to lead multiple teams in delivering robust IT services.
• PMP and ITIL certifications are advantageous.
• Proficient in English and Chinese, with strong communication skills in both languages.