Our client, a leading bank in Hong Kong, is expanding its digital solutions team and seeking a Digital Business Analyst to contribute to exciting Credit and Debit Card projects.
Key Responsibilities:

• Analyze digital business and customer behavior for Credit and Debit Card projects using Agile methodologies.
• Collaborate with the product team to develop high-level business requirements and customer journey maps informed by market research.
• Drive requirements grooming sessions with stakeholders and gather management feedback.
• Create user stories with clear acceptance criteria and secure necessary approvals.
• Ensure digital deliverables meet business needs through support in in-sprint testing, UAT, and live testing.
• Conduct impact analysis and technical feasibility studies for customer journeys to inform solution design.
• Review user journey designs and materials prepared by the UI/UX team with stakeholders.
• Facilitate collaboration with cross-functional teams, including Product, Business Users and Project team.
• Identify risks, issues, and interdependencies, providing mitigation strategies as needed.
• Work closely with the Product, Marketing, and Digital teams for customer communication plans during product launches.

Qualifications:

• Strong analytical and problem-solving skills with keen attention to detail.
• Minimum 2 years of experience in requirements management for digital transformation projects.
• Familiarity with digital credit card acquisition, servicing, and rewards management journeys preferred.
• Excellent communication skills to address blockers and critical risks effectively.
• Solid understanding of design thinking, customer-centric design, and Agile methodologies.
• Ability to balance risks and benefits while optimizing costs and customer experience.
• Proficient in tools like JIRA and Confluence.
• Strong negotiation and relationship management skills to meet diverse stakeholder needs.
• Proficiency in both written and spoken English and Chinese.