Key Responsibilities:
- Analyze digital business and customer behavior for Credit and Debit Card projects using Agile methodologies.
- Collaborate with the product team to develop high-level business requirements and customer journey maps informed by market research.
- Drive requirements grooming sessions with stakeholders and gather management feedback.
- Create user stories with clear acceptance criteria and secure necessary approvals.
- Ensure digital deliverables meet business needs through support in in-sprint testing, UAT, and live testing.
- Conduct impact analysis and technical feasibility studies for customer journeys to inform solution design.
- Review user journey designs and materials prepared by the UI/UX team with stakeholders.
- Facilitate collaboration with cross-functional teams, including Product, Business Users and Project team.
- Identify risks, issues, and interdependencies, providing mitigation strategies as needed.
- Work closely with the Product, Marketing, and Digital teams for customer communication plans during product launches.
- Strong analytical and problem-solving skills with keen attention to detail.
- Minimum 2 years of experience in requirements management for digital transformation projects.
- Familiarity with digital credit card acquisition, servicing, and rewards management journeys preferred.
- Excellent communication skills to address blockers and critical risks effectively.
- Solid understanding of design thinking, customer-centric design, and Agile methodologies.
- Ability to balance risks and benefits while optimizing costs and customer experience.
- Proficient in tools like JIRA and Confluence.
- Strong negotiation and relationship management skills to meet diverse stakeholder needs.
- Proficiency in both written and spoken English and Chinese.