Key Responsibilities:

• Manage infrastructure and computer systems through a centralized console, online, or remote terminal.
• Execute recovery procedures and restart systems as needed.
• Maintain logs of machine performance and production data.
• Support the analysis of technical problems and implement solutions as directed.
• Handle help desk duties for the service center.
• Document equipment issues and initiate service requests.
• Mentor and assist in training less experienced computer operators.
• Ensure adherence to established protocols and procedures.
• Operate input/output devices (e.g., tape drives).
• Monitor inventory levels of supplies.
• Investigate and resolve incidents impacting infrastructure operations.
• Perform infrastructure monitoring and send alerts to relevant support teams.
• Process batch jobs as required.
• Follow directives from management on assigned tasks.
• Shift work is required.

 
Requirements:

• Minimum of 1 – 2 years of experience in a data centre or related role. (Candidates with less experience or recent graduates with data centre internship experience are welcome to apply.)
• Associate’s degree or higher in Computer Science or a related field.
• Less experienced candidates may be considered for Junior Operator positions.
• Strong problem-solving skills.
• Ability to perform well under pressure.
• Excellent written and verbal communication skills.
• Willingness to learn technical skills for managing computer systems, including monitoring and automation software.